Shipping Policy

Shipping Policy

-In stock orders will be processed and shipped within 7 business days. Pre-order items will be shipped upon arrival, either by specific date listed under item description or in 4-8 weeks time. Orders that contain both in stock and pre-order items will ship together at the later date. If you need your in stock items sooner, you must send a request by e-mail within 24 hours of order confirmation. Please be aware that these timelines are estimated windows and arrival dates are dependent upon international COVID-19 restrictions. In stock and pre-order item delivery times are subject to change based on these ever changing guidelines and restrictions, as well as international shipping and customs delays.

-We offer free shipping on all U.S orders. No minimum requirements. 

-We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs, or back end charges once the package has exited the United States.

-Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm

-Please note that Envieus ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and Brokerage fees are not charged by Envieus and are the customer's responsibility at the time of delivery. If the customer fails to pay these fees and the package is returned to Envieus, We will offer you a store credit excluding shipping fees.

-Envieus is not responsible for any delivery delays caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to). If the package is returned to us due to an incorrect shipping address, the customer will pay for the reshipment.

-We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.